A Statement from Laser Products Industries (LPI) on the decision to not offer Open API access to LPI Cloud.
Overview
At Laser Products Industries (LPI), our mission is to deliver trusted, precise, and innovative measurement solutions that enable our customers to work smarter and more efficiently. As a Software as a Service (SaaS) provider operating on modern cloud infrastructure, we recognize the role that APIs can play in expanding integrations and driving innovation across the digital ecosystem. However, we have made a deliberate and strategic decision not to provide open API access to the LPI Cloud platform at this time.
This decision reflects our commitment to data security, platform reliability, compliance readiness, and responsible stewardship of customer information. The following outlines the key factors behind our position:
1. Commitment to Security and Privacy
LPI Cloud handles a vast amount of sensitive jobsite data, project dimensions, customer records, and proprietary workflow information. Open APIs, by their nature, introduce additional threat surfaces that can be exploited through injection attacks, denial-of-service (DoS) events, broken authentication, and other vulnerabilities.
Our internal API infrastructure is safeguarded by strict authentication, access controls, and monitoring systems. Opening those pathways to third parties would require substantial increases in security investment and introduce ongoing risks that may compromise our customers’ trust. As we work toward industry-recognized certifications such as SOC 2, GDPR, and CCPA, limiting public access to data endpoints is essential to maintain the confidentiality, integrity, and availability of the information entrusted to us.
2. Control Over Data and Intellectual Property
Open APIs inherently require exposing certain datasets or service behaviors to external parties. This may result in unintentional data scraping, misuse of intellectual property, or exposure of user-generated content without appropriate context or safeguards.
By retaining control over our API endpoints and their usage, we ensure that data cannot be harvested, resold, or manipulated in ways that conflict with our product’s intended purpose or our customers’ expectations. This preserves the integrity of our solutions while preventing third-party services from commercializing LPI data without oversight or alignment with our standards.
3. Performance, Reliability, and Support
LPI Cloud is engineered to deliver a highly reliable experience across a global customer base with minimal downtime and latency. Public APIs can place unpredictable load on our infrastructure, increasing the risk of degraded service for paying customers.
Additionally, supporting open APIs necessitates substantial resource commitments for documentation, uptime guarantees, rate limiting, and dedicated technical support. These demands divert attention away from our core product roadmap and hinder our ability to deliver the consistent experience that customers expect.
4. Cost and Resource Management
The operational costs of running a secure, scalable, and publicly available API platform are significant. Infrastructure scaling, abuse prevention, API key management, and versioning all contribute to ongoing overhead. Without a monetization or governance strategy specifically designed around API usage, such investments do not align with LPI’s business priorities at the moment.
As we continue to invest in LPI Cloud’s core capabilities, our focus remains on delivering high-impact features within a secure and cost-efficient framework.
5. Legal, Regulatory, and Compliance Obligations
Open APIs introduce complex legal and compliance risks. With increasing scrutiny around data protection laws (e.g., GDPR, CCPA), organizations must carefully manage data ownership, access controls, and liability in the event of breaches or misuse. Providing public API access could inadvertently allow third-party applications to violate regulatory boundaries, placing both LPI and our customers at legal risk.
As part of our compliance roadmap, we are designing systems that uphold rigorous standards for privacy, auditability, and user consent. Limiting external data access supports our ability to meet these standards without compromise.
6. Alignment with Our Product Strategy
LPI Cloud is a purpose-built platform designed to unify templating workflows, training, service, and support under one seamless experience. Our product vision emphasizes reliability, simplicity, and integration across the devices and services we control.
Instead of offering open APIs, we are actively exploring controlled, vetted integration partnerships that can meet the specific needs of our customer base without compromising on security or performance. These collaborations are guided by use-case validation, joint support plans, and compliance alignment.
In Summary
While open APIs offer compelling benefits in some contexts, they are not universally appropriate. At LPI, we have chosen to prioritize security, compliance, stability, and customer trust above open accessibility.
We remain open to strategic partnerships and integrations under controlled conditions, and we continue to evaluate future opportunities where safe, standards-compliant API access could add value. For now, restricting open API access is the right decision for our business, our platform, and most importantly our customers.