LPI Care Warranty
5 x LPI & LT-2D3D Laser Templator
1. Limited Warranty Coverage
Laser Products Industries (LPI) warrants that the 5 x LPI and LT-2D3D Laser Templator and accessories (the “Product” or “Laser Templator” or “LT” or “tablet” or “tripod”) from defects in materials and workmanship under normal use and storage, to be free from defects in materials and workmanship for a period of one (1), two (2), or three (3) year(s) from the original date of purchase.
During this period, LPI will repair or replace, at its discretion, any defective product or part free of charge, provided the product has been used in accordance with the terms set forth in this policy.
1.1 Warranty Tiers
We offer multiple warranty tiers to provide flexible coverage options tailored to your needs. Each tier provides a different level of protection, from basic repairs to comprehensive, all-inclusive coverage. Please review the tier descriptions below to choose the best option for your product.
Gold Warranty
- Laser Templator & Tripod Coverage:
- Defects in materials and workmanship.
- Repair or replacement of defective parts.
- Replacement of select consumable components as needed.
- Yearly inspection and tune-up.
- Yearly target/accessory allowance ($100).
- Tablet Coverage:
- Includes Microsoft warranty on parts and workmanship, from date of purchase (https://support.microsoft.com/en-us/warranty).
- Support & Training Coverage:
- Technical support for LT3Raptor, LT3Raptor Essentials, and/or LT1 software.
- LT3Raptor, LT3Raptor Essentials, and/or LT1 configuration, settings and data migration.
- Web training (initial and repeat).
- In-house training at LPI (initial).
- Additional Benefits:
- Loaner equipment (5 x LPI, LT-2D3D, tripod, and/or tablet) during repairs.
- Shipping:
- If required, LPI is responsible for the shipping costs for sending a loaner to the customer via UPS Ground.
- Optional: Customers may request Next Day Air shipping at their own expense.
- Customers are responsible for the shipping costs when sending the Product to LPI for repair.
- Optional: Customers can request LPI to coordinate all shipments they are responsible for using LPI’s UPS negotiated rates. LPI will provide return shipping labels for all products and loaners to be shipped to LPI.
- LPI is responsible for the shipping costs for returning the repaired Product to the customer.
- Customers are responsible for the shipping costs when returning the loaner to LPI.
- If required, LPI is responsible for the shipping costs for sending a loaner to the customer via UPS Ground.
Platinum Warranty
The following coverage includes all Gold Warranty coverage plus the following additional coverage.
- Additional Benefits:
- Coverage includes priority repairs, replacement for major damage of covered components (determined by LPI’s Service team), and all consumable components.
- Laser Templator & Tripod Coverage:
- Includes all Gold Warranty coverage.
- Comprehensive protection for all manufacturing defects in materials and workmanship.
- Yearly target/accessory allowance ($150).
- Tablet Coverage:
- One incident of accidental damage caused by any external cause (including, for example, by being dropped, exposed to liquid) within the initial year of ownership (one year from the original date of purchase from LPI).
- Support & Training Coverage:
- Reduced cost in-house and on-site training (repeat training for new employees).
- Shipping:
- If required, LPI is responsible for the shipping costs for sending a loaner to the customer via UPS Next Day Air.
- LPI is responsible for the shipping costs for
- sending the Product to LPI for repair,
- returning the repaired Product to the customer, and
- returning the loaner to LPI via UPS Ground.
- LPI is responsible for the shipping costs for accessories and consumables via UPS Ground Unless they prevent core functionality (e.g., chargers).
2. Extended Warranty Coverage
Customers have the option to purchase extended warranty coverage beyond the initial limited warranty period. The extended warranty must be purchased before the original warranty expires or pay a fee to renew the warranty after it has lapsed (see 3. Lapsed Coverage Fee). The extended warranty provides the same coverage as the limited warranty unless otherwise stated in that extended warranty policy.
3. Lapsed Warranty Coverage
3.1 Warranty expired less than one (1) year ago
3.2 Warranty expired more than one (1) year ago
Warranties that have lapsed more than one (1) year ago can be renewed. A Lapsed Coverage Fee will be added to the cost of the extended warranty. This fee accounts for each billing period that has been missed following the expiration of the previous warranty. The Lapsed Coverage Fee must be paid in full prior to the warranty being reissued.
The following conditions apply to the Lapsed
Coverage Fee:
- Fee Calculation: The fee will be calculated as $100 reinstatement fee plus $25 for Gold warranties or $35 for Platinum warranties times the number of months that have passed since the previous warranty lapsed (rounded up to the next full month). E.g., $100 + ($25/$35 x # of mos.)
- Fee Calculation Example: Gold warranty expired on November 22, 2023 and is renewed on January 6, 2025
- $100 + ($25 x 14) = $450
- Coverage Limitations: Provided the Lapsed Coverage Fee has been paid, any defects in the Product will be covered as if the warranty had not lapsed.
- Grace Period: If the customer requests renewal within seven (7) days of the warranty expiration, a grace period may apply, during which the Lapsed Coverage Fee can be waived or reduced at the discretion of LPI.
- Coverage Period: Upon payment of the Lapsed Coverage Fee, warranty coverage will be reinstated on the date of the payment and continue for the length of the extended warranty.
4. Product Coverage & Conditions
The scope of this warranty defines the specific areas and types of defects or issues that the warranty will cover. For the Product to be eligible for warranty coverage, the following conditions must be met:
- The Product must be registered to the company that originally purchased it or has been issued a warranty by LPI after purchasing a support package.
- The Product must be used in accordance with the provided user manual and under normal conditions.
- Any repairs or modifications by unauthorized personnel will void this warranty.
4.1 Manufacturing Defects
This warranty covers any defects that result from the manufacturing process, including but not limited to:
- Structural issues such as cracking, warping, or deformation of the Product’s components.
- Improper assembly or misalignment of parts.
- For mechanical failures due to factory-installed components.
4.2 Materials and Workmanship
The warranty covers the integrity of the materials used in the Product and the quality of the craftsmanship. This includes:
- Premature degradation of materials (e.g., rusting, corrosion, or weakening of components).
- Loose fittings or weak joints in constructed parts.
- Surface treatments such as labeling or coatings that peel or fade prematurely under normal usage conditions.
4.3 Electrical and Mechanical Components
Where applicable, this warranty covers the functionality of electrical and mechanical systems, including:
- Gears, switches, and other moving parts that fail or malfunction.
- Wiring defects that result in short circuits, failures in operation, or other hazards.
- Electronic control panels and interfaces that malfunction or fail to respond.
4.4 Repairs, Replacements, and Refunds
Repair: If a covered defect arises during the warranty period, LPI will repair the Product using new or refurbished parts at no cost to the customer.
Replacement: If the defect cannot be repaired, LPI will replace the defective Product with a new or refurbished unit of equal or greater value.
Refund: In cases where repair or replacement is not feasible, LPI may, at its discretion, offer a partial or full refund of the purchase price based on the length of time the product was used.
4.5 Exclusions from Product Warranty Coverage
This warranty does not cover:
- Accidental damage or misuse of the Product with the exceptions that are outlined under 1.1 Tablet Coverage & Conditions.
- Damage caused by accidents, natural disasters, or any other external factors beyond the control of LPI.
- Damage resulting from improper installation, misuse, abuse, or failure to follow the Product’s operating instructions.
- Normal wear and tear, including but not limited to, cosmetic damage, scratches, or discoloration (e.g., scratches, dents) that do not affect the product’s functionality.
- Products used in a manner inconsistent with the instructions provided.
- Defects caused by the use of improper power supply or external connections.
- Unauthorized modifications, repairs, or disassembly of the Product.
- Third-party products or accessories not provided by LPI.
5. Tablet Coverage & Conditions
The Surface Pro (“Tablet”) included in the Product is covered for one (1) year under Microsoft’s standard warranty agreement and is not available to be extended. Additionally, coverage is not included under the Product’s extended warranty. During the warranty period, LPI will, at its discretion, provide support and troubleshoot issues with the Tablet to the best of its ability and may replace a defective Tablet with a new or refurbished one of equal or greater value.
For the Tablet to be eligible for warranty coverage, the following conditions must be met:
- The Tablet must be registered to the company that originally purchased it.
- The Tablet must have been purchased with the associated Laser Templator from LPI.
- The Tablet must be used in accordance with the provided user manual and under normal conditions.
- The Tablet must have not had any repairs or modifications by unauthorized personnel as it will void the warranty.
5.1 Exclusions from Tablet Warranty Coverage
This warranty does not cover:
- Accidental damage or misuse of the Tablet.
- Damage caused by accidents, natural disasters, or any other external factors beyond the control of LPI.
- Damage resulting from improper installation, misuse, abuse, or failure to follow the Tablet’s operating instructions.
- Normal wear and tear, including but not limited to, cosmetic damage, scratches, or discoloration (e.g., scratches, dents) that do not affect the product’s functionality.
- Tablets used in a manner inconsistent with the Manufacturer’s instructions.
- Defects caused by the use of improper power supply or external connections.
- Unauthorized modifications, repairs, or disassembly of the Product.
- Third-party products or accessories not provided by LPI or Microsoft.
6. Warranty Service Case Process
To open a warranty service case, follow these steps:
- Contact LPI Service: Contact LPI’s customer service team at 630-679-1300 x3 or [email protected] to report the issue and initiate a service case.
- Verify Product Information: Verify proof of purchase and provide any necessary product information, such as model and serial numbers.
- Loaner Shipping: If loaner unit is required during repair periods, it will be provided and shipped in accordance with the specifications and shipping timelines outlined in section 1. Warranty Tiers.
- Repair Product Shipping: LPI will provide instructions on how to return the defective Product for evaluation and repair. Shipping responsibilities can be found in section 1. Warranty Tiers.
- Repair: LPI will at its sole discretion, repair or replace the defective or damaged Product in accordance with the warranty entitlements outlined in section 1. Warranty Tiers. If there is a cost associated with the repair as defined by sections 4.5 Exclusions from Product Warranty Coverage and 5.1 Exclusions from Tablet Warranty Coverage, an estimate may be provided to the owner prior to any repair being performed. LPI will repair the Product and provide a final invoice, if required, to the owner which must be paid prior to shipping the repaired Product back to the owner.
- Repaired Product Return Shipping: As outlined in section 1. Warranty Tiers, LPI will ship the repaired Product to the customer.
- Loaner Return Shipping: LPI will provide instructions on how to return the loaner to LPI. Shipping responsibilities can be found in section 1. Warranty Tiers.
6.1 Late Fees
The Product to be inspected/repaired must be shipped to LPI within five (5) business days of receiving the loaner for warranty repairs. The loaner unit must be returned with all included equipment, to LPI within five (5) business days of receiving the inspected/repaired Product. If either is not shipped within five (5) business days of receiving the other, a late fee will begin accumulating on the following business day until notification of shipment is received via the shipment carrier’s tracking system. The late fees are as follows:
- Loaner Laser Templator: $100/day (plus any additional equipment required below)
- Tablet: $50/day
- Tripod: $25/day
7. Transferability of Warranty
The warranty provided by LPI is exclusively available to the original purchaser of the Product, can only be used on the Product with matching serial numbers, and is not transferable to any other individual or entity. If the product is sold, gifted, or otherwise transferred to a third party, the warranty will automatically become void and will not apply to the new owner.
8. Third-Party Warranty Purchase
Customers who acquire a previously owned Product originally sold by LPI may be eligible to purchase an extended warranty as part of a support package. See LPI Care Support Package: 5 x LPI & LT-2D3D Laser Templator for more information.
10. Warranty Modification
Any changes to this warranty policy must be made in writing and will only apply to future purchases or coverage periods.
11. Limitation of Liability
In no event shall LPI be liable for any incidental, consequential, or special damages, including but not limited to loss of use, loss of data, or lost profits, arising out of or in connection with the use of the product, even if advised of the possibility of such damages. The total liability of LPI under this warranty shall not exceed the purchase price paid for the product.
12. Governing Law
This warranty is governed by and construed in accordance with the laws of Will Country, located in Illinois. Any disputes arising out of or relating to this warranty will be resolved in the courts of Will Country.
13. Consumer Rights
This warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction. This warranty does not limit or exclude any rights you may have under applicable consumer protection laws.
14. Contact Information
For any questions regarding this warranty policy or to make a claim, please contact us at:
- Phone: 630-679-1300
- Email: [email protected]
- Mailing Address: 1344 Enterprise Dr., Romeoville, IL 60446
