Overview
The Laser Products Industries (LPI) privacy statement recognizes the value of privacy in communications with all businesses and individuals.
This privacy notice provides more specific information on how LPI collects and processes your personal information in regards to SMS compliance.
Scope
The notice applies to our practices for gathering and disseminating information related to text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.
How We Collect Information
We collect personal information in the following circumstances:
- Direct Collection, when you provide information by sending us a text message.
- Automated Processes, when the Bandwidth platform gathers information as you interact with the service.
What Type of Information We Collect
Direct Collection
We directly collect the following personal information:
- Opt-out preferences
- Content of your text message sent to us.
- Phone number your text message was sent to us from.
Automated Collection
We automatically collect the following personal information:
- Device status indicating whether a device is available for messaging
- Carrier (e.g. Verizon, AT&T, etc.)
- Country associated with the phone (we are not sending international text messages)
- Delivery status
- Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)
How This Information Is Used
We use the personal information we collect to communicate with you regarding customer service operations such as:
- Support requests, to respond to your inquiries for product support.
- Updates, to keep you informed of the status of your request if it is not resolved in the first communications.
With Whom This Information Is Shared
We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, such as with external service providers which provides the communications platform LPI uses for text messaging services.
We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.
We may also share your personal information when required by law, or when we believe sharing will help to protect the safety, property, or rights of our customers and business partners.
What Choices You Can Make About Your Information
By texting Laser Products Industries, you agree to receive conversational SMS messages from Laser Products Industries in regards to support or sales inquiries. Message and data rates may apply, and message frequency varies. You can text HELP for support or STOP to unsubscribe at any time. Privacy policy can be found at https://trust.laserproductsus.
Opting in
A mobile user may opt-in by sending a message to our customer service phone number.
Example:
Thank you for contacting Laser Products Industries for support. We will respond to you shortly. If you wish, you may contact customer support by phone at 630-679-1300 x2 or reply to 630-442-1702 for for additional support requests. Message and data rates may apply
Reply STOP to Opt-out.
Reply HELP for technical support.
Opting out
A mobile user may opt-out by sending a message with word STOP and you will no longer receive messages.
Example:
Reply STOP to Opt-Out. Laser Products Industries will no longer send you messages.
Reply HELP for technical support.
Help
A mobile user may request help by sending a message with words HELP for technical support
Example:
You have requested help from Laser Products Industries. Please contact us at one of the following:
[email protected]
877-679-1300
https://support.laserproductsus.com
Reply STOP to Opt-Out. Laser Products Industries will no longer send you messages.
How Information Is Secured
LPI recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. LPI strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.
Privacy Notice Changes
This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.
Who to Contact With Questions or Concerns
If you have any concerns or questions about how your personal data is used, please contact us at [email protected] or 1344 Enterprise Dr. Romeoville, IL 60446.
